Miti and all its sub-brands operate under their parent organization SunCulture.

All these terms of service and usage are effective upon all the digital assets posessed by SunCulture including Miti Website and Miti App

  • Copia partnership
    • Copia and SunCulture have signed an MOU whereby Copia will manage product sourcing, delivery, returns, and collection point (in Timau town). Farmer feedback on product catalogue will be reported to Copia in a quarterly report
  • Registration
    • Must be registered by a SunCulture employee and use phone number (with their M-Pesa line) as login and National ID number as password
  • Payments
    • 3 equal* Buy-Now-Pay-Later payments for products that add up to the
      • 1st: must be made within 5 days after the order has been placed,
      • 2nd: one month and 5 days after the order is placed
      • 3rd: two months and 5 days the order is placed
      • *Note since the price of the product on Copia will be divided by 3, if the payments are a non-whole number of KES, it will round up. For example, the payments for a product that is 8,300 will be 3 payments of 2,767
    • M-Pesa payments will be made to Paybill 477788
    • Can leave the “Account” option blank, unless you want to pay from different phone number (MPESA account), in which case include your normal MPESA number (the one used as a username for the app) as the “Account” when making payment
    • Payments can be made at any time, not just on the “payment due date”
    • Paying cash:
      • Customer can pay cash for any orders but must pay immediately for the order to get approved
  • Late fee
    • Any late payment (after midnight of payment due date) will incur 1,000 KES fee
    • Exceptions made on a case-by-case basis if the customer calls Customer Success Associate one week before payment is due to explain the situation (hardship allowance). We will waive the fee one time for this.
  • Service fee
    • No service fee for the first phase of this pilot
  • Credit maximum
    • Credit limit is 15,000 KES
    • On a case-by-case basis, we will extend the maximum, based on consistent on-time/early payments and volume of orders placed by this customer
  • Delivery (last mile):
    • Delivery will reach Timau town
    • Delivery to farm for 500 KES handled by Copia, but payment spread over the 3 payments. They must call Customer Success Associate to indicate they want this extra service.
  • Using the app:
    • “Payment” section in upper right hand corner will show “Next payment due,” “Credit remaining,” “Missing payments,” “Late fees,” and a calendar for tracking payments
    • Customers can make multiple orders
  • Contact info
    • Customer Success Associate (Jimmy): 0713581977 First contact person for this pilot
      • When to contact: question/problem with using the app, general questions, issue with an order placed, if you need to apply for hardship allowance, etc.
    • Copia Agent (Loise): 0724659494 The pick-up location for orders
      • Directions to 3w investments Farmer’s World: behind JoysNice supermarket- opposite Timau stadium
  • Phone + sim card
    • Sim card (with 500mb to start) and phone supplied for this pilot for no charge
    • Sim card and data bundle is only to be used on AgOptimized app and customer will be removed from pilot if the bundle is used for other purposes
    • Customer will keep phone so long as they are ordering and providing feedback
  • SMS notifications:
    • Payment reminder should come 3 times –> 5 days before the payment date, 1 day before, and on payment date
    • Will get an SMS (and potentially a call) from Copia confirming that the order has been placed and that the order has reached Timau
  • Return policy:
    • Return must be reported 7 Days from time it was successfully delivered.
    • For food items & thermos flasks, only On the Spot Returns at point of delivery will be allowed.
    • If the item has been opened, it cannot be returned
    • Only reasons for returns:
      • I received the wrong product from what I ordered (different model, brand or different features -colour, specs, material, size)
      • I received a physically damaged product
      • I received a defective product (not functioning as it should)
      • I received a product with missing parts or accessories
    • Non-valid reason include:
      • Returns due to change of mind
      • “I ordered the wrong product”